B.C. Seniors Advocate Isobel Mackenzie and Health Minister Adrian Dix. (B.C. government)

B.C. Seniors Advocate Isobel Mackenzie and Health Minister Adrian Dix. (B.C. government)

B.C. 211 hotline expands to link COVID-19 homebound seniors, volunteers

Thousands of volunteer offers to be matched up to need

B.C. MLA offices and Seniors Advocate Isobel Mackenzie have received thousands of calls offering to help seniors who are staying home for the COVID-19 pandemic, and have added resources to the 2-1-1 phone line and BC211 website to match them with the need.

People want to pick up groceries or deliver medications and hot meals to seniors, and the service has added significant call centre staff to make that happen, Mackenzie said March 26. The new coronavirus is particularly a risk for elderly people with underlying health issues, so staying at home is most important to them.

“My message to seniors is simple,” Mackenzie said. “Don’t be afraid, but please stay home. Please, let us pick up your groceries. Please, let us pick up your medications. Please, let us deliver meals.”

Mackenzie said the 2-1-1 call centre has added capacity equivalent to handling 100,000 calls a year, and urged people to use the www.bc211.ca website if possible. Volunteers should give their area and availablity, and seniors should provide their location and needs.

RELATED: Here’s what’s considered an essential service in B.C.

RELATED: B.C. government liquor stores close Sundays amid demand

Health Minister Adrian Dix said the ministry is taking steps to protect seniors in hospitals, residential care and assisted living facilities, but most B.C. seniors aren’t in institutional care.

“These are challenging times for seniors living at home,” Dix said. “Throughout B.C. we have a network of organizations and volunteers in communities who support seniors living at home, and those networks as well have been stretched in recent times.”

Dix noted that the province dedicated $50 million last week to the United Way, which works with 68 B.C. organizations to provide community services. He said he is contacted daily by people who want to help, “and that is an inspiring thing in difficult times.”


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislatureCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

(File)
Interior News seeks messages for isolated Bulkley Valley seniors

Please join us in ensuring no one is forgotten this holiday season

An aerial shot of Cedar Valley Lodge this past August, LNG Canada’s newest accommodation for workers. This is where one employee is still currently isolating after a COVID-19 outbreak was first declared on Nov. 19. (Photo courtesy of LNG Canada)
54 positive COVID-19 cases associated with LNG Canada site outbreak

There’s been a two-person increase in positive cases since Tuesday (Dec. 1)

K-J Millar/The Northern View
8 confirmed COVID-19 deaths in the Northern Health Authority

Since Nov. 27, there have been 191 new cases reported in NHA

RCMP will be out in force for the next four weeks looking for drunk and drug-impaired drivers. (Black Press file photo)
Smithers RCMP counter attack campaign starts

Additional officers and roadblocks will be on the streets throughout the holidays

A COVID-19 exposure has been recorded at Centennial Christian School in Terrace. The exposure occurred between Nov. 23 and Nov. 26, 2020. (Centennial Christian School Facebook photo)
COVID-19 exposure recorded at Centennial Christian School in Terrace

It’s the first known school exposure in Terrace

A snow moon rises over Mt. Cheam in Chilliwack on Feb. 8, 2020. Friday, Dec. 11, 2020 is Mountain Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of Dec. 6 to 12

Mountain Day, Dewey Decimal System Day and Lard Day are all coming up this week

Demonstrators, organized by the Public Fishery Alliance, outside the downtown Vancouver offices of Fisheries and Oceans Canada July 6 demand the marking of all hatchery chinook to allow for a sustainable public fishery while wild stocks recover. (Public Fishery Alliance Facebook photo)
Angry B.C. anglers see petition tabled in House of Commons

Salmon fishers demand better access to the healthy stocks in the public fishery

(Hotel Zed/Flytographer)
B.C. hotel grants couple 18 years of free stays after making baby on Valentines Day

Hotel Zed has announced a Kelowna couple has received free Valentines Day stays for next 18 years

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Farmers raise slogans during a protest on a highway at the Delhi-Haryana state border, India, Thursday, Dec. 3, 2020. Prime Minister Justin Trudeau rejected the diplomatic scolding Canada’s envoy to India received on Friday for his recent comments in support of protesting Indian farmers. Tens of thousands of farmers have descended upon the borders of New Delhi to protest new farming laws that they say will open them to corporate exploitation. THE CANADIAN PRESS/AP-Manish Swarup
Trudeau brushes off India’s criticism for standing with farmers in anti-Modi protests

The High Commission of India in Ottawa had no comment when contacted Friday

Montreal Alouettes’ Michael Sam is set to make his pro football debut as he warms up before the first half of a CFL game against the Ottawa Redblacks in Ottawa on Friday, Aug. 7, 2015. Sam became the first publicly gay player to be drafted in the NFL. He signed with the Montreal Alouettes after being released by St. Louis, but abruptly left after playing one game. THE CANADIAN PRESS/Justin Tang
Study finds Canada a ‘laggard’ on homophobia in sports

Among females, 44 per cent of Canadians who’ve come out to teammates reported being victimized

Nurse Kath Olmstead prepares a shot as the world’s biggest study of a possible COVID-19 vaccine, developed by the National Institutes of Health and Moderna Inc., gets underway Monday, July 27, 2020, in Binghamton, N.Y. U.S. biotech firm Moderna says its vaccine is showing signs of producing lasting immunity to COVID-19, and that it will have as many as many as 125 million doses available by the end of March. THE CANADIAN PRESS/AP-Hans Pennink
Canada orders more COVID vaccines, refines advice on first doses as cases reach 400K

Canada recorded its 300,000th case of COVID-19 on Nov. 16

Apartments are seen lit up in downtown Vancouver as people are encouraged to stay home during the global COVID-19 pandemic on Thursday, Dec. 3, 2020. British Columbia’s deputy provincial health officer says provincewide data show the most important area B.C. must tackle in its response to the COVID-19 pandemic is health inequity. THE CANADIAN PRESS/Marissa Tiel
Age, income among top factors affecting well-being during pandemic, B.C. survey shows

Among respondents earning $20,000 a year or less, more than 41 per cent reported concern about food insecurity

Information about the number of COVID-19 cases in Abbotsford and other municipalities poses a danger to the public, the Provincial Health Services Authority says. (Photo: Tyler Olsen/Abbotsford News)
More city-level COVID-19 data would jeopardize public health, B.C. provincial health agency says

Agency refuses to release weekly COVID-19 case counts, citing privacy and public health concerns

Most Read